Medical aid & billing
Clear information before treatment
Our team will explain the practice billing policy and help with procedure pre-authorisation wherever possible.
Patient responsibility
Patients remain responsible for settling their medical accounts. Benefits, exclusions, co-payments and reimbursement rates differ between medical schemes and plan options.
Authorisation support
Where a procedure requires authorisation, our practice will assist with the relevant clinical information and motivation. Authorisation confirms that the scheme has considered the request; it does not necessarily guarantee full payment of every account.
Before your procedure
- Confirm your available benefits directly with your medical scheme.
- Ask whether the hospital and treating providers are designated service providers.
- Review the practice billing policy and any quotations provided.
- Check for co-payments, deductibles or shortfalls.
Please bring your details — Have your medical-aid membership information, identification and referral or authorisation documents available for every visit.
Billing queries
Our administrative team can help you understand the documentation required for your planned treatment.